Shipping Policy
Xentegrity, LLC
Effective Date: November 9, 2026
1. General Shipping Information
1.1 Xentegrity, LLC (“Seller”) arranges shipment of industrial processing equipment, packaging machinery, components, and related products (“Products”) to customers (“Buyer”) in accordance with the applicable quotation, invoice, or order confirmation.
1.2 Shipping methods, freight charges, estimated delivery dates, and applicable shipping terms may vary depending on the Product’s dimensions, weight, availability, destination, and transportation requirements.
1.3 Shipping charges are not included in the purchase price unless expressly stated in the applicable Sales Documents.
2. Order Processing and Lead Times
2.1 Orders will be processed in accordance with the terms specified in the applicable quotation or order confirmation.
2.2 In-stock Products will be prepared for shipment following order confirmation and receipt of any required payment.
2.3 Custom-manufactured, specially ordered, or configured Products may require additional production and processing time.
2.4 All manufacturing, processing, and shipping lead times are estimates and are not guaranteed unless expressly agreed upon in writing.
2.5 Delays may occur due to manufacturing schedules, material availability, supplier operations, customs clearance, transportation interruptions, or circumstances beyond Seller’s reasonable control.
3. Shipping Methods and Freight
3.1 Products may be shipped using parcel carriers, less-than-truckload (LTL) freight, full-truckload (FTL) freight, or specialized transportation services, depending on equipment size and requirements.
3.2 Seller may arrange transportation through third-party carriers or coordinate shipments using Buyer’s designated freight provider.
3.3 Unless otherwise agreed in writing, Buyer is responsible for all applicable freight, shipping, handling, insurance, customs, and delivery-related charges.
3.4 Additional services, including liftgate delivery, inside delivery, specialized unloading, or delivery appointments, may incur additional charges.
3.5 Buyer is responsible for ensuring that the delivery location can safely accommodate the shipment, including any necessary unloading equipment, personnel, or site access.
4. Delivery and Risk of Loss
4.1 Shipping terms, including the delivery location, allocation of transportation responsibilities, and transfer of risk of loss, shall be governed by the applicable quotation, invoice, or order confirmation.
4.2 Unless otherwise agreed in writing, Seller’s responsibility for transportation shall be limited to the obligations expressly identified in the applicable Sales Documents.
4.3 Buyer shall be responsible for arranging suitable receiving personnel and equipment at the designated delivery location.
4.4 Any additional costs resulting from unsuccessful delivery attempts, incorrect shipping information, restricted site access, or Buyer’s inability to receive the shipment may be charged to Buyer.
5. Inspection and Freight Damage
5.1 Buyer is responsible for inspecting the shipment upon delivery for visible damage, missing items, or discrepancies.
5.2 Any visible damage should be documented on the carrier’s delivery receipt before accepting the shipment. Buyer should photograph the packaging and affected equipment whenever possible.
5.3 Buyer should notify Seller in writing of visible freight damage or shortages within forty-eight (48) hours of delivery.
5.4 Concealed damage discovered after delivery should be reported to Seller and the applicable carrier as soon as reasonably possible, in accordance with the carrier’s claim requirements.
5.5 Buyer should retain all original packaging, shipping materials, and documentation until any damage claim has been reviewed and resolved.
5.6 Responsibility for freight damage and the handling of related claims shall be determined by the applicable shipping terms, carrier requirements, and governing law.
6. International Shipping
6.1 Seller may arrange international shipments subject to product availability, destination restrictions, and applicable import and export regulations.
6.2 Unless otherwise specified in writing, Buyer is responsible for applicable customs duties, import taxes, brokerage fees, permits, and other destination-related charges.
6.3 International shipments may experience delays due to customs inspections, regulatory requirements, transportation schedules, or circumstances beyond Seller’s reasonable control.
6.4 Buyer is responsible for ensuring compliance with applicable import requirements and obtaining any necessary permits or approvals, except where Seller has expressly agreed to undertake those responsibilities.
7. Custom Equipment Shipments
7.1 Custom mixing tanks, processing systems, storage tanks, and other specially configured equipment may require specialized packaging, crating, or freight arrangements.
7.2 Shipping dates for custom equipment are dependent on production completion, required inspections, applicable approvals, and fulfillment of payment obligations.
7.3 Any changes requested by Buyer after order confirmation may affect production schedules, shipping arrangements, and associated costs.
7.4 Seller reserves the right to withhold shipment until all payments required before shipment have been received.
8. Delayed or Unclaimed Shipments
8.1 If Buyer is unable or unwilling to accept delivery when equipment is ready for shipment, Seller may provide written notice requesting delivery arrangements.
8.2 Reasonable storage, handling, redelivery, and related expenses resulting from Buyer-caused delays may be charged to Buyer, subject to applicable law and the Sales Documents.
8.3 Seller shall not be responsible for delivery delays resulting from inaccurate shipping information, incomplete delivery instructions, or Buyer’s failure to provide necessary receiving arrangements.
9. Returns and Shipping Charges
9.1 All Product returns are subject to Xentegrity’s applicable Terms & Conditions and Return Policy.
9.2 Original shipping, freight, handling, and packaging charges are non-refundable unless otherwise agreed upon in writing or required by applicable law.
9.3 Buyer is responsible for return freight and packaging costs for approved returns, except where otherwise provided under Seller’s limited warranty or applicable law.
9.4 Custom-manufactured, specially ordered, and modified Products are not eligible for return or refund, subject to applicable law and Seller’s written agreements.
