Privacy Policy
Xentegrity, LLC
Effective Date: November 9, 2026
1. Introduction
1.1 Xentegrity, LLC (“Xentegrity,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting information, or purchasing our products and services.
1.2 This Privacy Policy describes how we collect, use, disclose, and safeguard personal information obtained through our website, www.xentegrity.com, and our related business communications.
1.3 By using our website, you acknowledge that you have been provided access to this Privacy Policy. Where required by applicable law, we will obtain your consent before processing personal information for purposes that require consent.
2. Information We Collect
2.1 Information You Provide
We may collect personal and business information that you voluntarily provide when submitting an inquiry, requesting a quotation, communicating with our team, or purchasing equipment.
This information may include:
- First and last name
- Company name
- Email address
- Telephone number
- Billing and shipping addresses
- Equipment interests and project requirements
- Purchase and transaction information
- Other information voluntarily submitted through our forms or communications
2.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies, including:
- Internet Protocol (IP) address
- Browser type and device information
- Operating system
- Pages visited and time spent on our website
- Referral sources and website interactions
- Approximate geographic location derived from IP address
- Cookie identifiers and other online identifiers
2.3 Business Communications
We may maintain records of email correspondence, quotation requests, customer service inquiries, and other communications relating to our business relationships.
3. How We Use Your Information
3.1 We may use the information collected for legitimate business purposes, including:
- Responding to inquiries and quotation requests
- Providing information about industrial processing and packaging equipment
- Preparing quotations and processing orders
- Communicating regarding purchases, shipments, and project requirements
- Providing customer support and warranty assistance
- Maintaining customer and prospective customer records
- Improving our website, products, and services
- Measuring website performance and advertising effectiveness
- Sending relevant product information and marketing communications where permitted by applicable law
- Complying with legal and regulatory obligations
- Protecting our business against fraud, misuse, and unauthorized activity
3.2 We do not sell personal information to third parties for monetary compensation.
Certain advertising and analytics activities may constitute “sharing,” “sale,” or targeted advertising under applicable privacy laws, even when no money is exchanged. Where required, we provide applicable privacy choices and opt-out rights.
4. Cookies and Tracking Technologies
4.1 Our website may use cookies and similar technologies to support website functionality, analyze visitor activity, and improve the user experience.
4.2 We may use third-party services, including Google Analytics, Google Ads, and HubSpot, to understand website performance, measure advertising effectiveness, manage customer inquiries, and improve our marketing activities.
4.3 These services may collect information such as IP addresses, device identifiers, website interactions, and browsing activity, subject to their applicable privacy practices.
4.4 Visitors may manage or restrict cookies through their browser settings and any cookie preference tools provided on our website.
4.5 Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.
5. Contact Forms and Customer Relationship Management
5.1 When visitors submit information through our website forms, including Contact Us and Request a Quote forms, the information may be collected and stored through HubSpot, our customer relationship management platform.
5.2 Information submitted through these forms may be used to respond to inquiries, evaluate equipment requirements, prepare quotations, and maintain records of customer and prospective customer communications.
5.3 We may use submitted contact information to follow up regarding the products or services requested and, where legally permitted, provide information about related equipment solutions.
5.4 Submission of a contact form does not automatically constitute consent to receive unrelated promotional communications where separate consent is required by applicable law.
6. Sharing and Disclosure of Information
6.1 We may share personal information with trusted third parties when reasonably necessary to conduct our business operations, including:
- Website hosting and technology service providers
- Customer relationship management platforms
- Payment processors and financial institutions
- Freight carriers and logistics providers
- Equipment suppliers and manufacturers involved in fulfilling customer orders
- Marketing and analytics service providers
- Professional advisers, including accountants and legal counsel
6.2 We may disclose personal information when required by law, regulation, court order, or lawful governmental request.
6.3 We may also disclose information when reasonably necessary to protect our rights, property, security, customers, or business operations.
6.4 Third-party service providers are expected to process personal information in accordance with applicable contractual obligations and privacy laws.
7. Data Security
7.1 We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
7.2 Although we take reasonable precautions to safeguard information, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.
7.3 Visitors are encouraged not to submit sensitive financial information, passwords, or other confidential credentials through general website inquiry forms.
8. Data Retention
8.1 We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business records, comply with legal obligations, resolve disputes, and enforce applicable agreements.
8.2 Retention periods may vary depending on the type of information, the nature of the business relationship, and applicable legal requirements.
8.3 When personal information is no longer reasonably necessary, we will delete, anonymize, or securely retain it as required or permitted by applicable law.
9. Marketing Communications
9.1 We may send business-related communications concerning equipment inquiries, quotations, orders, and customer support.
9.2 Where permitted by applicable law, we may also send promotional communications regarding Xentegrity’s products, equipment offerings, and related services.
9.3 Recipients may opt out of promotional emails at any time by using the unsubscribe link included in applicable communications or by contacting us directly.
9.4 Opting out of promotional communications will not prevent us from sending necessary transactional or service-related messages concerning existing inquiries, orders, or business relationships.
10. Your Privacy Rights
10.1 Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Opt out of certain marketing communications
- Object to or restrict certain processing activities
- Request information about how personal information is collected, used, or disclosed
10.2 These rights may be subject to applicable legal exceptions, verification requirements, and limitations.
10.3 To submit a privacy-related request, please contact us at sales@xentegrity.com.
10.4 We will review and respond to verified requests in accordance with applicable legal requirements.
11. Third-Party Websites
11.1 Our website may contain links to third-party websites, manufacturers, suppliers, or external services.
11.2 Xentegrity is not responsible for the privacy practices, security, or content of third-party websites.
11.3 Visitors are encouraged to review the privacy policies of external websites before providing personal information.
12. Children’s Privacy
12.1 Our website and services are intended for business professionals and individuals seeking industrial equipment and related solutions. They are not directed toward children under the age of thirteen (13).
12.2 We do not knowingly collect personal information from children under thirteen.
12.3 If we become aware that personal information has been collected from a child under thirteen without legally required authorization, we will take appropriate steps to delete that information.
13. International Visitors
13.1 Xentegrity operates from the United States and may receive inquiries from customers and website visitors located internationally.
13.2 Information submitted through our website may be processed or stored in the United States or other locations where our service providers operate.
13.3 Where applicable, we will take appropriate measures to comply with legal requirements governing international transfers of personal information.
14. Changes to This Privacy Policy
14.1 Xentegrity reserves the right to update or modify this Privacy Policy to reflect changes in business operations, website functionality, technology, or applicable legal requirements.
14.2 Any updates will be published on this page with a revised effective date.
14.3 We encourage visitors to review this Privacy Policy periodically to remain informed about our information practices.
